Privacy Policy

Last Updated: [Insert Date]

Horizon Booking Travel and Services (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Horizon Booking Travel and Services
Email: support@horizonbooking.com
Address: [Insert Registered UK Address]

We act as a data controller for the personal data collected through our website.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Identity details (name, title, date of birth)
Contact information (email address, phone number, postal address)
Booking and travel details (flight, hotel, tour information)
Payment and transaction details (processed securely by third-party payment providers)
Passport or visa details (where required by travel suppliers)
Account login information
Communications with our customer support team
Technical data (IP address, browser type, device information)
Usage data (website interactions, preferences)

3. How We Collect Your Data

We collect personal data when you:

Make a booking or enquiry
Create an account on our website
Contact us by email, phone, or online forms
Subscribe to marketing communications
Use or browse our website (via cookies and similar technologies)

4. How We Use Your Personal Data

We use your personal data to:

Process and manage travel bookings
Communicate booking confirmations, updates, or changes
Provide customer support and handle complaints
Comply with legal and regulatory obligations
Prevent fraud and ensure payment security
Improve our website and services
Send marketing communications (where consent has been given)

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful grounds:

Performance of a contract
Compliance with a legal obligation
Legitimate business interests
Your consent (where required)

6. Sharing Your Data

We may share your personal data with:

Travel service providers (airlines, hotels, tour operators, transport providers)
Payment processors and financial institutions
IT and system service providers
Legal, regulatory, or government authorities where required by law

We only share data that is necessary for the purpose of providing our services.

7. International Data Transfers

Some of our service providers may be located outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including adequacy regulations or standard contractual clauses.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Payment information is processed using secure, encrypted systems and is not stored directly on our servers.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (right to be forgotten)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

12. Marketing Communications

You will only receive marketing communications from us if you have opted in. You may unsubscribe at any time by using the link provided in our emails or by contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: support@horizonbooking.com